Monday, July 24, 2006

You CAN have more than one person receive faxes by email in SBS 2003


I had a client that needed more than one person to be copied on faxes received by their SBS 2003 server in their email. I had email Microsoft on this issue, but the SBS expert that responded thought I was talking about something else. So, I set the issue aside to be answered at a later date.

I connected with the client today regarding another issue, and decided to try an experiment. I added 2 email addresses into the email address field, separated by a semicolon. The test fax went to both mail boxes! Hurray!

I know that some of you will say
Use a distribution list!
I did try a distribution list, but something wasn't right.

3 comments:

Richard Blanco said...

Ken,

Ran into your site through the smallbizIT Yahoo Group. I would love to know how you got this to work. I have the exact same situation on an SBS 2003 network beloging to one of my clients. When I try adding the second email address in the "Inbound Fax Routing" setup page of the fax setup wizard, it does not allow me to type a semicolon. SBS give me a balloon pop-up claiming that I am typing an illegal character than cannot be used for an email address.

Any help would be appreciated. Perhaps this feature went away with the Exchange SP2 updates? I am wondering.

Regards,
Richard Blanco
planIT systems, inc.
Miami, FLorida

Ken Edwards said...

Richard,

If you go through the "Configure Fax Service" wizard, you cannot type the semicolon.

If you drill down through "Devices and Providers->Devices->{modem name}->Incoming Methods", double-click on "Route through email", and click the "E-mail" tab, you can type multiple email addresses in there with a semicolon separating them.

Good luck!

Richard Blanco said...

Ken, excellent! Thanks very much. I had never even noticed that you could drill down in that fax area.

Regards,
Richard Blanco
planIT systems, inc.
Miami, FLorida